Zaptik — Instance Intelligence

Intelligence Overview

What Zaptik Knows

How Zaptik Is Learning

Operational Drift

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Total Events

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Intelligence Pack

Instance brief, ownership map, and cleanup priorities

Assignment Groups

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Ghost Groups

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0 or null members

Catalog Items

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Cleanup Ready

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Groups safe to deactivate

Ownership Map — Top Routing Entities

Entity	Type	Owner	Confidence	Source
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Ghost Group Cleanup Priority

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Application Map

Installed ServiceNow applications and intelligence coverage by entity type

Total Apps

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installed scopes

ServiceNow Products

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sn_ / com.snc. vendor

Custom Apps

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non-ServiceNow scopes

Intelligence Tables

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eligible for crawl

Installed Applications

App	Category	Tables	Type
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Entity Coverage

Category	Tables	Active	Crawled	Avg Score
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Logic Layer

Business rules, flows, scripts, and automation discovered across your instance

Total Logic Nodes

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business rules, scripts, flows

Tables Covered

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logic-category table types

Last Built

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Logic Nodes by Type

Type	Node Count	% of Total

Security Layer

ACLs, roles, user assignments, and access control relationships across your instance

Total Security Nodes

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ACLs, roles, assignments

Tables Covered

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security-category table types

Total Relationships

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ACL, role, and access chains

Last Built

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Relationship Breakdown

ACL → Role

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requires_role

Role Containment

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contains_role

User → Role

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has_role

Grants Access

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grants_access_to

Security Nodes by Type

Type	Node Count	% of Total

Integration Layer

REST APIs, SOAP services, transforms, and integration definitions across your instance

Total Integration Nodes

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REST APIs, transforms, endpoints

Tables Covered

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integration-category table types

Total Relationships

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API, transform, and role chains

Last Built

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Relationship Breakdown

REST Msg → Function

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has_function

API → Operation

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has_operation

Transform → Source

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transforms

API → Role

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requires_role

Integration Nodes by Type

Type	Node Count	% of Total

Experience Layer

Forms, modules, portals, notifications, and UI configuration across your instance

Total Nodes

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forms, portals, notifications, UI config

Tables Covered

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experience-category table types

Notification Nodes

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templates, devices, email, actions

Last Built

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Notification Breakdown

Notification Templates

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cmn_notif_message

Notification Devices

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cmn_notif_device

Email Records

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sys_email

Email Actions

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sysevent_email_action

Experience Nodes by Type

Type	Node Count	% of Total

Lifecycle Layer

Update sets, plugins, application versions, and deployment lineage across your instance

Total Nodes

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Not yet built

Tables Covered

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node types with data

Update Sets

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sys_update_set

Plugins

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v_plugin

Lifecycle Artifact Breakdown

Update Sets

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sys_update_set

Plugins

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v_plugin

App Versions

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sys_app_version

Packages

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sys_package

Relationship Breakdown

Captured In

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update set → scope

Versioned By

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app version → scope

Depends On

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plugin → plugin

Contains

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update set → xml

Lifecycle Nodes by Type

Type	Node Count	% of Total

Live Operations

RECENT CRAWLS

Started	Duration	Status	New Nodes	Reused
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Needs Attention

Instance Controls

Scan: discover tables · Crawl: update graph · Force: rebuild from scratch