Zaptik reads your Gmail and Outlook emails, classifies intent using AI, and executes the right ServiceNow workflow — automatically. No manual tickets.
Built for ServiceNow Pro Plus and Enterprise Plus customers
Click a scenario to watch the full flow execute — email to ServiceNow records in under 10 seconds.
Want to see it in your environment? Request Early Access →
Zaptik runs alongside your existing inbox. No forwarding rules. No configuration. No IT project.
Any email. Gmail or Outlook. Zaptik reads it silently in the background — no forwarding rules, no copy-paste, no manual triage.
Works with your existing inboxIntent classified. Employee identified. Right workflow determined. All in under 2 seconds — before you've finished reading the subject line.
Under 2 seconds to classifyServiceNow records created. Access revoked. Teams notified. Full audit trail written — with a traceable flow ID on every record.
Full audit trail on every actionBuilt for the scenarios that hit IT and HR directors every day — the ones that eat hours and leave audit gaps.
Termination email arrives. Zaptik creates the HR case, revokes Okta access across 14 systems, retrieves equipment, and notifies the team. 4 steps. 8 seconds.
Learn more →Critical alert hits your inbox. Zaptik opens the P1 incident, links the change record as probable cause, and fires the Slack war room. Before you finish reading the email.
Learn more →Request received. Catalog item matched. Approver notified. No ticket. No copy-paste. Zaptik routes the right request to the right person instantly.
Learn more →BGC request arrives. Zaptik creates the HR case, assigns the retrieval task, and notifies HR — in the time it takes to read the email. Automatically.
Learn more →No rip and replace. No new platform to learn. Connects to your live instance in minutes and uses the tables, services, and workflows already there.
Discovers your catalog, services, and assignment groups dynamically. Every customer's instance is different. Zaptik figures it out — no configuration required.
Zaptik suggests. You confirm. Every step is visible, skippable, and logged with a traceable flow ID. Nothing runs without your explicit approval.
JWT auth, CSP headers, no email content stored server-side. SOC 2 certification in progress. We deploy alongside your team from day one.
Join the early access program. We deploy alongside your team.