Zaptik reads your Gmail and Outlook emails, classifies intent using AI, and executes the right ServiceNow workflow — automatically.
How It Works
Any email. Gmail or Outlook. Zaptik reads it silently in the background — no forwarding rules, no copy-paste, no manual triage.
Intent classified. Employee identified. Right workflow determined. All in under 2 seconds — before you've finished reading the subject line.
ServiceNow records created. Access revoked. Teams notified. Full audit trail written — with a traceable flow ID on every record.
Use Cases
Termination email arrives. Zaptik creates the HR case, revokes Okta access across 14 systems, retrieves equipment, and notifies the team. 4 steps. 8 seconds.
Critical alert hits your inbox. Zaptik opens the P1 incident, links the change record as probable cause, and fires the Slack war room. Before you finish reading the email.
Access request received. Zaptik identifies the requester, matches the right catalog item, and routes to the approver. No ticket. No copy-paste.
BGC request arrives. Zaptik creates the HR case, assigns the retrieval task, and notifies HR — in the time it takes to read the email.
Why Zaptik
No rip and replace. No new platform to learn. Connects to your live instance in minutes and uses the tables, services, and workflows already there.
Discovers your catalog, services, and assignment groups dynamically. Every customer's instance is different. Zaptik figures it out.
Zaptik suggests. You confirm. Every step is visible, skippable, and logged with a traceable flow ID. Nothing runs without your approval.
JWT auth, CSP headers, no email content stored server-side. SOC 2 certification in progress.