Enterprise Automation

Turn Any Email Into
Enterprise Action

Zaptik reads your Gmail and Outlook emails, classifies intent using AI, and executes the right ServiceNow workflow — automatically.

Live · ServiceNow Native

How It Works

01

Email Arrives

Any email. Gmail or Outlook. Zaptik reads it silently in the background — no forwarding rules, no copy-paste, no manual triage.

02

AI Understands

Intent classified. Employee identified. Right workflow determined. All in under 2 seconds — before you've finished reading the subject line.

03

Action Executed

ServiceNow records created. Access revoked. Teams notified. Full audit trail written — with a traceable flow ID on every record.

Use Cases

Offboarding

Employee Offboarding

Termination email arrives. Zaptik creates the HR case, revokes Okta access across 14 systems, retrieves equipment, and notifies the team. 4 steps. 8 seconds.

Incident Response

P1 Incident Response

Critical alert hits your inbox. Zaptik opens the P1 incident, links the change record as probable cause, and fires the Slack war room. Before you finish reading the email.

Access Management

Access Requests

Access request received. Zaptik identifies the requester, matches the right catalog item, and routes to the approver. No ticket. No copy-paste.

HR Operations

Background Checks

BGC request arrives. Zaptik creates the HR case, assigns the retrieval task, and notifies HR — in the time it takes to read the email.

Why Zaptik

Works with your existing ServiceNow

No rip and replace. No new platform to learn. Connects to your live instance in minutes and uses the tables, services, and workflows already there.

Adapts to your environment

Discovers your catalog, services, and assignment groups dynamically. Every customer's instance is different. Zaptik figures it out.

You stay in control

Zaptik suggests. You confirm. Every step is visible, skippable, and logged with a traceable flow ID. Nothing runs without your approval.

Built for enterprise security

JWT auth, CSP headers, no email content stored server-side. SOC 2 certification in progress.

Ready to see it work
in your environment?